Help Desk - intermittent access issues

Uptime Impact: 1 hour, 28 minutes, and 39 seconds

We've now resolved the incident. Thanks for your patience.


Our service provider says they are fixing their core issue, and are waiting for things to recover.


We've confirmed there is an issue with our service provider. The issue is intermittent. One workaround is using a private / incognito tab in your browser. We're working to resolve this issue.


Some people are experiencing intermittent access issues with our help site ( We're so sorry about that. We are working to resolve the issues with our service provider.

Began at:

Affected components
  • Help Desk